Technological innovation has changed all industries including healthcare. There have been great changes in the healthcare industry where technology is increasingly playing vital roles in almost all processes including patient registration, lab tests, data monitoring, and consultation.To bring about these changes great innovations have been made. Here are some of the most influential technological innovations in the healthcare industry.Electronic health recordTen years ago, all health institutions had many systems that did different things. For example, there was a pharmacy system, documentation system, and an order system. These systems made it very cumbersome to work in a health setting.Creation of an electronic health record revolutionized everything. The record integrated all the systems into a single platform which has made it easy to work in hospitals. Patients are also able to get better services since the healthcare providers are able to get their data with the touch of a button.Portal technologyThis is a tool that enables patients and physicians to access medical records online. The technology makes it possible for patients to easily get information about the diseases that they are suffering from and as a result they are more closely involved and better educated about healthcare.As a patient, you know what you are suffering from and the cure of your disease. This empowers you as you know what is required from you and from the physician.Remote monitoring toolsThis is a system where patients are being monitored from home without the need of travelling to a health facility. This is very advantageous since it saves the patient a lot of money that he/she would have spent in travelling.Here a gadget such as a pacemaker is installed in your body and the data collected is transmitted to a remote center monitored by medical professionals.Medical professionals take a look at the data and if you have any problem, you are notified and advised on what to do. While the system may seem invasive, it’s very great for people suffering from chronic diseases.Sensors and wearable technologyThis technology is used to notify a healthcare provider about the occurrence of an accident. For example, the sensor can be used to notify a doctor when a patient falls or when the pH levels in a wound rises as a result of infection.Here the sensor is placed on the patient’s body and the doctor gets a notification whenever something happens.
If the business you work for is involved in healthcare sales, then it is important to have a formal Healthcare Sales Plan devised. A healthcare plan designed for sales generally identifies a specific market in which your company wants to sell to. To do so, you should consider the type of product you are selling as well as the natural market for your product. Generally speaking, many healthcare companies concentrate on the elderly as a core demographic as they represent a large percentage of the customers for healthcare products. However, if you have a specialty heathcare product that is for athletes, the elderly as an core demographic would not make sense.After a core market is defined, it is important to find the distribution channels where the products could be sold. For example, if you typically sell a lot to retail locations, can you also sell over the internet or through buying clubs? There may be a variety of options to explore as to where you can access a good market for your product.Consideration should also be given towards how you can market or advertise your product. For this, you should consider who your audience is and what forms do they receive information. Public television may be a good option for the elderly, or by advertising on the radio, if you are servicing older people. Otherwise, consider different means of communication to advertise. Effort should also be made to use the free advertising, through your internet website, through blog articles, or through social media.If you have just finished a sales plan, or if you already have a plan, review it and make any modifications needed to expand your products sales. Consider entering new markets by selling to different segments of the population who would be interested in your product. Consider what it is that makes your product special, and apply to those markets that have needs that should be bet. Consider any design advantage; be that producing items cheaply, more technologically sophisticated, or simply easier to use.Having a successful sales plan for your heathcare company involves identifying the natural and best markets for your product, advertising and marketing towards this segment, using means of communication that they rely on. From here, consideration should be made as to whether it is beneficial to expand your market, either internationally or domestically from here, or whether you would be better served concentrating on selling to your core demographic.
If you’re thinking of changing careers, you could do a lot worse than to look into the many opportunities offered by today’s rapidly growing healthcare industry. The US Bureau of Labor Statistics predicts a big shift away from goods producing industries over the next few years towards those that provide services. Far and away the largest of these is expected to be the healthcare and social assistance sector, where about one quarter of all new jobs in the US will likely be found.Why Is Healthcare Are Booming Industry?The reasons for this employment boom are not hard to understand: as medical science progresses, people are living longer and the population is gradually comprising more and more of the elderly. The so-called “baby boomer” generation also is contributing to this trend, so that the 55+ age sector is growing faster than any other group. As they advance into old age, these people will likely have continuing need of medical services, including screening, diagnoses and treatments. This implies a similar demand for the support roles on which healthcare providers depend, from medical secretaries and insurance personnel to nursing aides, occupational therapist assistants and pharmacy technicians.Job Training for Health CareMany of the skills needed for these healthcare service industries go beyond those that can be acquired through simple on-the-job experience. But an important attraction for many people is that the vocational training required can often be completed in just one or two years, depending on the subject concentration and degree of specialization. For example, it may be possible to earn an associate degree to become a physical therapist assistant after five semesters, or just under two years. Other certificates or diplomas may be achieved in even less time. After training, you may also need to be licensed or gain certification to practice in some fields — requirements may vary from state to state.These days, many students are taking the opportunity to complete all or part of their academic training online. While they may very well need to complement their studies with real-world clinical experience, online study programs allow enrollees to gain a qualification at the same time as holding down a full-time job. They can organize their study schedule at times which fit in with their other commitments, and avoid the expense and hassle of having to attend classes on campus.Whether they opt for an online course or a more traditional class, it’s important for any student to make sure that the school and the program they select have been properly accredited. For some healthcare support professions, this may even be a precondition of employment. But accreditation also provides a measure of quality assurance, and may make it easier to do things like transferring credits if a student needs to change schools in the middle of the course or wants to go back for retraining later on.Healthcare Is a Socially Minded CareerMany individuals are drawn to the idea of a career in health care because they like the idea of working with people on a daily basis. There can be great job satisfaction in knowing that your work contributes to the public good, and there are also many opportunities to exercise analytic, managerial and technological skills as well.
In the healthcare industry, where patient privacy is key, call recording and reporting technologies help drive productivity, reduce overhead costs and optimize provider/patient communications.Healthcare professionals face unique challenges every day. Whether it’s adhering to strict Health Insurance Portability and Accountability Act (HIPAA) regulations, implementing training and coaching programs for staff, or managing patient scheduling, optimizing healthcare provider communications and enhancing customer service can seem a bit overwhelming.Call recording and reporting solutions have been used in call centers for years; however, there has been a surge in the implementation of this technology due to the unique needs and privacy requirements in the healthcare space. Specifically, call recording and reporting applications have been integrated into healthcare business models to help optimize quality assurance, patient relations, insurance reimbursements, office operations and scheduling management. These features, and subsequent benefits, can be found all within software programs that are capable of recording calls, providing users with playback controls and the ability to easily create and share graphical reports – including Excel® spreadsheets and Adobe® PDFs.The latest call recording and reporting technology also takes into account the necessity for compliance and health provider/patient privacy concerns, providing a system that is completely tamper-proof and secure. If the facility is in the process of implementing electronic records (EMR) or electronic health records (EHR), adding call recording and reporting to the existing business model can substantially streamline operations, optimize patient relations and provide exact documentation of patient interactions so that users can playback recordings to reference errors and omissions.Call Recording & Call Reporting – The Right Solution for Any PracticeQuality Assurance:With the recording of inbound and outbound calls, supervisors and administrators have confidence that information is being communicated correctly to patients and in alignment with HIPAA regulations. Call recording gives administrators and supervisors the ability to listen to calls so that they know exactly what is being said and what isn’t being said. The key here is to share these recordings with staff so that they know exactly how to handle similar situations in the future.Liability Protection:Malpractice and licensing complaints deal at least in part with information that is communicated over the phone between physician and/or staff and the patient. With call recording, it’s easy to locate, retrieve, play back and securely share phone-based conversations with administrators, clinical nurse supervisors, attorneys and additional staff in the event that litigation ensues.Proof-of-Call:Call recordings are an excellent and exact means of providing proof-of-calls to administrators, supervisors, staff and patients. For example, healthcare providers who charge no-show fees to patients have documented proof that their staff called the patient prior to the appointment to confirm the date and time. No longer are there ‘he said, she said’ situations since the call is recorded and can be easily played back for review. Having this monitoring device in place can have a substantial impact on revenues that would otherwise be lost without having a way to prove the call took place.Train & Coach Staff:Reviewing what is being said during provider/patient communications is a great tool for coaching and mentoring staff. Administrators and their employees can listen to playbacks together and discuss call standards and how certain situations should be handled. The review of telephone calls can also easily be made part of telephone-based employee performance reviews.Streamline the Receipt of Insurance Claims and Payments: With call recording in place, the facility has the specific date and time a call took place. For example, if an insurance company calls and provides information that the facility will be paid on a certain date/time; there is proof of this information. If payment is not received in a timely fashion, this documented recording helps clearly state the facility’s case in order to resolve the situation.Superior Usability: Call Recording solutions that have browser-based, Web interfaces are usually the easiest to adopt by healthcare facilities, providing a manageable learning curve for both supervisors and staff. When researching different solutions, one should look for a system that is easy to work with, understand, and customize for his/her specific needs. For example, features such as creating ‘Hot Lists’ of important calls, such as ‘Good Calls’ and ‘Bad Calls’ can be critical in teaching and training new employees about exactly what should be said and what should not be said during provider/patient interactions.Improve Patient Relations:Most healthcare facilities have hundreds of incoming calls per day — a large amount of data and communications to manage. If an employee overlooks getting critical information — like the patient’s name, phone number or exact healthcare status – the facility’s administrator can review calls made from that specific extension and retrieve the call recording. Patient cancellations, whether made by the staff or the patient, can also be recorded and easily played back in order to settle any questions or disputes about an appointment time or date.The Bottom Line:
With call recording and reporting technology in place, administrators and staff have peace-of-mind that all of calls are being recorded and documented for critical proof-of-call purposes, streamlined business operations and improved provider/patient relations.